Emergency and Critical Incident Management

1 Policy Statement

The Department of Education (the Department) principals or site managers are responsible for management of on-site and off-site school related emergencies and critical incidents. The intention is to minimise trauma and distress to students and staff and damage to property and to ensure the teaching and learning program is maintained or resumed

For more Information please visit Department of Education website http://det.wa.edu.au/policies/detcms/policy-planning-and-accountability/policies-framework/policies/emergency-and-critical-incident-management.en?cat-id=3458013

A tsunami of up to three metres has hit a small city on the Indonesian island of Sulawesi, collapsing buildings and washing a vessel onto land, after a magnitude-7.5 quake struck offshore, but there has been no word on casualties, officials say.

Authorities received information that Palu had been hit amid a rapid series of aftershocks, Dwikorita Karnawati, who heads Indonesia's meteorology and geophysics agency, BMKG, said.

"The situation is chaotic, people are running on the streets and buildings collapsed. There is a ship washed ashore," Ms Karnawati said.

Videos circulating on social media show a powerful wave hitting the provincial capital, Palu, with people screaming and running in fear.

Indonesian disaster agency spokesman Sutopo Purwo Nugroho said houses were swept away by the tsunami and families had been reported missing.

He said communications with central Sulawesi were down, and the search and rescue effort was being hampered by darkness.

BMKG had earlier issued a tsunami warning, but lifted it within the hour.

"We advise people to remain in safe area, stay away from damaged buildings," Mr Nugroho said in a televised interview.


The national search and rescue agency will deploy a large ship and helicopters to aid with the operation, agency chief Muhammad Syaugi said, adding he had not been able to contact his team in Palu.

Palu, hit by a magnitude-6.2 quake in 2005 which killed one person, is a tourist resort at the end of a narrow bay famous for its beaches and water sports.

In 2004, an earthquake off the northern Indonesian island of Sumatra triggered a tsunami across the Indian Ocean, killing 226,000 people in 13 countries, including more than 120,000 in Indonesia.

Earlier on Friday, the National Disaster Mitigation Agency (BNPB) said it was having difficulty reaching some authorities in Palu and the fishing town of Donggala, closest to the epicentre of the quake 80 kilometres away at a shallow 10 kilometres underground.

Palu airport was closed.

The area was hit by a lighter quake earlier in the day, which destroyed some houses, killing one person and injuring at least 10 in Donggala, authorities said.

Some people took to Twitter saying they could not contact loved ones. "My family in Palu is unreachable," Twitter user @noyvionella said.

More than 600,000 people live in Donggala and Palu.


Supporting Students with Disabilities

Welcome to the Supporting Students with Disabilities course and resource site. This site has been designed as a resource for postsecondary education faculty and Accessibility Centre/Disability Services Office support staff, tutors, and mentors, particularly in New Brunswick, Canada, but is offered free of charge to anyone, anywhere who has an interest in the subject area.

The site has been developed by the Anglophone postsecondary institutions of New Brunswick, Canada, indicated in the title bar above. It is an English version of a similar online course developed in French by the Université de Moncton.

You can consider this a course made up of 11 modules including an introduction, up-to-date content, case studies, videos of students and instructors talking about their accommodation experiences, and reference material.


Modules

Introduction

The intent of this website is to provide helpful information for instructors in understanding how a wide range of disabilities impact students' learning and assessment environments. The goal of this website is to better equip instructors to support students with disabilities and to identify the institution support entities that provide accommodation assistance to both students and instructors.

This course should provide answers to such questions as:

  • What kinds of disabilities may require accommodation? Why?
  • What are typical accommodations for disabilities?
  • What is the process for setting up accommodation for a student?
  • How will accommodating students impact my work as an instructor?

The information contained in this course has been vetted and verified for accuracy. Some students may have coexisting disabilities. Many disabilities are invisible, and not all students with disabilities will ask for support or accommodation. Accommodation for many types of disabilities takes much less instructor time and effort than is often thought.

Click About This Course for additional background information on the course features and creators.

Universal Design for Learning

Universal Design for Learning/Universal Instructional Design (UDL/UID)1 aims to provide an ideal learning environment for all students. UDL/UID is a curriculum design and delivery model focused on providing accessible and inclusive education; however, it is not meant to address only the needs of students with disabilities.

The theory of UDL/UID is based on the premise that each student is a unique learner with a different set of needs, preferences, interests, motivations, prior knowledge, strengths, and limitations. It also assumes that each of these traits has a significant impact on how an individual responds to the learning environment. According to UDL/UID, by considering the variability of diverse learners at the level of curriculum design, it is possible to deliver flexible and responsive learning experiences that simultaneously minimizes barriers and enhances opportunities amongst all learners.

In order to accomplish this goal, UDL/UID relies on a set of core principles that place value on providing options for how information is presented, how students can express what they know (e.g. assessment), and how interest and motivation may be fostered. In addition to these principles, UDL/UID prescribes a welcoming, interactive, and open learning environment where students feel comfortable and encouraged to participate.

In recent years, UDL/UID has been incorporated to varying degrees by many large postsecondary institutions within Canada.

For more information about UDL/UID, please visit www.cast.org or http://accessproject.colostate.edu/udl/.

What is Assistive Technology?

Assistive technology includes hardware or software that assists a person with a disability in using the computer to access print and other electronic material.

Types of assistive technologies include:

  • Screen reader software, which provides an oral translation of the information on the screen
  • Voice recognition software that allows people to navigate with their voice
  • Input devices such as large keyboards, mouse pedals, and ergonomic furniture

Kurzweil 3000

Kurzweil is a comprehensive reading, writing, and learning software product designed for any struggling reader, including individuals with learning difficulties, such as dyslexia, attention deficit hyperactivity disorder, or those who are English Language Learners. It is available on both Mac and Windows platforms.

It is designed to do the following:

Provide access to any curriculum: The software can access virtually any information, whether it is printed, electronic, or on the Web.

Increase reading fluency: It provides the tools students need to improve their reading speed and comprehension.

Help develop study skills: With the aid of visual and auditory feedback, the software helps students keep up with assigned readings, learn critical study skills, and successfully complete writing projects and tests.

Provide decoding support: It reads the words aloud to the student in clear, human-like, synthetic speech, while a dual highlighting feature adds visual reinforcement.

Inspiration Mind Mapping Software

Inspiration is a visual thinking and learning tool those with a learning disability rely on in order to plan, research and complete projects successfully. With integrated Diagram and Outline Views, learners create graphic organizers and expand topics into writing. It is available on both Mac and Windows platforms.

Inspiration is designed to do the following:

Visualize Ideas, Concepts and Relationships: In Diagram View, you can create graphic organizers including concept maps, webs, and idea maps to analyze, compare, and evaluate information. With symbols, links, and a text and multimedia file, Inspiration makes it easy to express ideas, discover relationships, and develop new thoughts and perspectives.

Improve Writing Proficiency: With a mouse click, you can transform your diagram into a hierarchical outline to further organize and develop your thoughts into written reports. Powerful outlining capabilities help refine the writing structure and expand on ideas and notes. Additional tools support more polished written project and streamlined revisions.

Plan, Organize and Complete Projects: You can use Inspiration to successfully plan and organize projects, assignments, and more. Available tools and options support a variety of learning styles and help complete projects, develop thinking skills, and demonstrate knowledge, making Inspiration the essential tool to visualize, think, organize, and learn.

Dictation Software

Speech recognition (also known as automatic speech recognition or computer speech recognition): Converts spoken words to text. The term "voice recognition" is sometimes used to refer to recognition systems that must be trained to a particular speaker, as is the case for most desktop recognition software. Recognizing the speaker can simplify the task of translating speech.

Speed and accuracy: With speech recognition software you can turn your voice into text three times faster than most people type. Just start talking, and the software will recognize your voice instantly, with up to 99% accuracy. It takes only minutes of training to get started, and accuracy will continually improve the more you use the software.

Accessibility: Using speech recognition takes away the mechanical aspects of typing. As speech recognition has improved over the years, more and more people with articulation and pronunciation difficulties can use the software to complete daily tasks.

Other Assistive Technology

In addition to Kurzweil 3000, Inspiration, and dictation software, other very useful assistive software also includes:

  • JAWS (Windows screen reader)
  • ZoomText (Windows screen magnifier)
  • Kurzweil 1000 (Windows text-to-speech for the visually impaired)
  • PCs and Macs with large screen monitors
  • Scanners for capturing text, USB headphones for listening, portable and stationary electronic video magnifiers (CCTV)

Resources
The New Brunswick Disability Executives' Network (NBDEN)

The Role of the Student-Teacher Relationship in the Formation of Physicians

Abstract

Relationship-Centered Care acknowledges the central importance of relationships in medical care. In a similar fashion, relationships hold a central position in medical education, and are critical for achieving favorable learning outcomes. However, there is little empirical work in the medical literature that explores the development and meaning of relationships in medical education. In this essay, we explore the growing body of work on the culture of medical school, often termed the “hidden curriculum.” We suggest that relationships are a critical mediating factor in the hidden curriculum. We explore evidence from the educational literature with respect to the student-teacher relationship, and the relevance that these studies hold for medical education. We conclude with suggestions for future research on student-teacher relationships in medical education settings.

Keywords: education, medical, culture, professional role, students, medical, relationship-centered care

A growing body of research and long tradition of clinical practice demonstrate that relationships in medical care play a critical role in the healing process.19 The term “Relationship-Centered Care” acknowledges the importance of these relationships, and expands the sphere of relevant relationships beyond the practitioner-patient relationship to include those that occur among practitioners, other health care personnel, families, communities, and others.10 In Relationship-Centered Care, all participants ideally appreciate the importance and uniqueness of their relationship to one another. As defined by Beach and Inui,11 Relationship-Centered Care is founded upon several core principles: (a) relationships in health care ought to include the personhood of the participants, (b) affect and emotion are important components of relationships, and (c) all health care relationships occur in the context of reciprocal influence.

Despite the recent interest in Relationship-Centered Care, medicine in our society has suffered from an erosion of public trust.12 An increasing number of voices have decried the “dehumanization” of medical practice in the U.S. health care system.1315 In the past 2 decades, medical schools have responded by developing formal education programs that address aspects of Relationship-Centered Care.16 Courses at schools around the country now focus on a variety of content areas that include communications skills, ethics, arts and literature, and the history of medicine. In addition to such courses, many schools have also begun to incorporate formal rituals, such as the administration of the Hippocratic Oath or the “White Coat Ceremony,” into their slate of student activities.17,18 With the presence of such course content and ritual, one might assume that the formal training of students would lead to graduates that are compassionate, humanistic, and that develop high-quality relationships with patients, the health care team, and the community. However, available research suggests that this is not the case. A number of studies document an erosion of skills and attitudes during the medical school years.1923 This “disconnect” between formal curricula and activities and graduates' demonstrated attitudes and skills has been reported to be the effect of another, “hidden” curriculum that exists in medical schools.24 In this essay, we will discuss research and observations to date about the hidden curriculum and the culture of medical education. We will then apply Relationship-Centered Care principles to the student-teacher relationship. We conclude by making suggestions for future research on the hidden curriculum and the significance of relationships in the formation of doctors.

Culture of Medicine: Content

From a narrative point of view, culture has been described as a group of individuals all enacting a shared story.25 The story itself can have many, even contradictory, layers, and is based on a set of premises that are taken for granted by all who tell and enact it.26 For example, North American culture defines specific parameters of conversational engagement that are based on the premise of the inviolability of personal space. When someone enters into a conversation and stands too close to his or her partner, the partner will often automatically and unconsciously back away until a comfortable distance exists between the conversants. In this way, the premise of inviolability of personal space has been maintained and enacted, even though no conscious thought was given to it by either conversant.27 In similar fashion, much of allopathic medical care is informed and directed by a set of premises that go undetected in professional oaths, mission statements, course syllabi and other artifacts of the explicit medical curriculum. This set of implicit premises has been called a number of names in the medical literature, including the “informal curriculum,” the “meta-curriculum,” and the “hidden curriculum.”24,28,29

The culture of medicine has a profound influence on the behaviors of practicing physicians, because it shapes basic assumptions about what are “acceptable” and what are “unacceptable” medical practices.24 In the table, we present some content examples, in the form of assumptions, from the culture of medicine. The particular assumptions and their wordings were generated by medical school faculty members during a recent seminar by one of the authors (P.H.); these assumptions and others have been described in the body of sociological and anthropological work on the hidden curriculum.24,3035Table 1 also presents some of the cultural premises that underlie these assumptions. Understanding these premises is important, because they are the foundation of the story that is being enacted by faculty, residents, administration, hospital personnel, and students in medical schools across the country. While the assumptions such as those in Table 1 are often apparent to the individuals in a medical school, the premises often are not as easily recognized.36 Rather, they exist as a kind of “white noise” in the background, shaping behavior without being noticed. It is the premises that lead individuals to adopt the assumptions, because the premises frame the assumptions as “nothing to worry about; this is just how things are in the real world,” and suggest that it is folly to question or contradict the assumptions.25 Understanding and changing the premises, then, becomes a key task for those attempting to change medical school culture, because modification of premises represents a modification of the fundamental story being enacted by the individuals in the medical school. Recent work to reform the culture at several schools represents an attempt to understand and explicitly define the premises of the story being enacted.16,37

Culture of Medical Education: Process

Many of the hidden curriculum's premises about patient care are also translated to the processes of teaching and learning in medical school. Thus, in a medical school environment, one often encounters a demand for “right” answers (avoidance of uncertainty); intimidation, public shaming, and humiliation (doctors must be perfect); the treatment of students as objects to be “filled up” with knowledge and facts (outcome is more important than process); unhealthy competition (medicine takes priority over everything else), and deference to experts, regardless of their teaching abilities (hierarchy is necessary).34,38,39 Consider the following scenario described by a former medical student:

Pimping is teaching by intimidation. I had my first personal introduction to it my very first day of my very first rotation during my third year as a medical student … We all solemnly entered the conference room and sat down around the table. In came the chief of the medicine service. He put a CAT scan of the head up on the viewing box and turned on the light. The only CAT scan I'd ever seen before was on “Ben Casey” on TV! It was so quiet you could have heard a pin drop. His first words were, “Give me a differential diagnosis for what you see.” He looked around the table, then his eyes zeroed in on me: “You, give me a differential diagnosis.” My mouth went dry. What was I supposed to be able to say? I'd never before even seen one of those things up close. I said, “Brain tumor.” He snapped back, “No shit!” Then he persisted: “That's not a differential. Give me a list of all the possible diagnoses you should think of when you see a CAT scan of the head that looks like this.” I sat there dazed. How was I supposed to be able to do this on the first day? I didn't even know where the bathroom was on the medicine service, let alone know what pathologies of the head could present like that picture. I finally said, “I don't know.” I knew he thought he won a victory because the goal of pimping is to keep somebody under the gun long enough that they break under the strain, to find a vulnerable spot where they're deficient, and to make a show of it to everyone at the conference.29

In a study of intimidation in medical education, Mary Seabrook40 observed both emotional and learning effects among students who had been in similar scenarios. As we discuss below, emotions play an important role in students' retention of knowledge, conceptualization of phenomena, and future behaviors. In her study, Seabrook noted that the embarrassment, shame, and self-blame that students felt in response to being intimidated by their teachers led to their hiding what they did not know and fostered an environment where students were afraid to ask questions and clarify issues that they did not understand. Seabrook's findings are echoed by a long line of research that suggests historical depth and continuity in the culture of American medical education.2835,38,39,4146

Traditionally, medical education practices often place teachers and students into adversarial relationships.47The sum total of numerous relationships in which the student does not have a voice, is positioned as unimportant in the care of the patient, and is at best emotionally disconnected and at worst emotionally attacked by the teacher fosters the adoption of a professional stance that is emotionally distant from patients and from anyone who is beneath the student in the hierarchy of medical education. As Hafferty48has shown, this distancing, in the name of “professionalism,” occurs already in the preclinical years as well as in the later clinical years. Often, the result is a fragile student physician who has the seemingly impossible task of relating compassionately to fellow human beings called patients. The relational processes of the hidden curriculum assure the perpetuation of its content.

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Importance of Relationships in Adult Education

Educators around the country have begun to engage in activities to modify the hidden curriculum by changing institutional culture with respect to medical practice.16,37,49 The core principles of Relationship-Centered Care suggest that such efforts will only succeed in as much as they foster improvement in relationships between teachers and students. Empirical and theoretical work on adult education underscores the importance of these core principles. Below, we discuss each of the core principles as they relate to the student-teacher relationship.

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Relationships Ought to Include the Personhood of the Participants

A commonly held assumption is that a central task of teaching is to deliver (or, as in a computer, to download) content to students, who then store that content in their minds for future retrieval and use.50 The personhood of the teacher and student in such a paradigm is lost, because the major focus of the educational activity becomes content delivery rather than creating an interpersonal context that fosters learning. A number of theorists have challenged the “downloading” assumption, arguing that learning is constructed, rather than merely delivered.50,51 In this alternate paradigm, students who are exposed to content and ideas delivered by the teacher will construct meaning from those ideas, connecting them to previous experience and knowledge, evaluating them, and making judgments about them.52 In such a paradigm, relationships become important, because they provide the context that shapes the construction of meaning, and thus, the construction of learning. Richard Tiberius describes the importance of relationship in this process:

The relationship between teachers and learners can be viewed as a set of filters, interpretive screens, or expectations that determine the effectiveness of interaction between teacher and student … within [effective] relationships, learners are willing to disclose their lack of understanding rather than hide it from their teachers; learners are more attentive, ask more questions, are more actively engaged … learning is contextual, and one of the most important contexts for human beings is other people who said it and what is the relationship of the learner to the teacher.53

A number of theorists and researchers in the education literature have observed that high-quality student-teacher relationships are associated with students' intrinsic motivation to learn.5458 Such relationships have important effects both on learning and on students' sense of social identification.59,60 This “identity forming” aspect of the student-teacher relationship can have powerful effects on students' professional choices and behaviors, and can be harnessed by the teacher who attends to the personhood of themselves and the student.15,61,62

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Affect and Emotion Are Important Components of Relationships

Research on learning and neurobiology suggests that the human brain's centers that process emotions are intimately connected with those that process and store incoming information.63 In other words, lessons learned in the context of strong emotions are altered by those emotions. Negative emotions such as anger or anxiety may interfere with the process of learning, because they alter the student's ability to efficiently process information.64 Similarly, positive emotions may lessen anxiety and lead the student to take more risks and pursue positive learning behaviors such as asking questions, challenging assumptions, and testing hypotheses.65 As emotional bonding is a fundamental aspect of human relationships,66 the emotional landscape of the student-teacher relationship provides a critically important context for the messages that the teacher is implicitly or explicitly communicating.

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Relationships Occur in the Context of Reciprocal Influence

A number of authors have suggested that ideal student-teacher relationships are characterized by qualities such as flexibility, collaboration, mutuality, emotional investment, interdependence, and support for one's own identity.54,6769 A central thread to these ideals is the concept of reciprocal influence, meaning that the learning interaction can lead to growth for both learner and teacher. In The Courage to Teach, Parker Palmer70 describes an ideal educational setting as the “community of truth,” asserting that such settings challenge the traditional roles of teacher as “expert” and student as “tabula rasa.” Rather, in the community of truth, all members present take on the role of “knower” as they gather around the subject of learning and interact with it and each other. The community of truth embodies reciprocal influence by acknowledging that students bring their own experiences to the learning interaction, and, in the process of engaging directly with the subject, the teacher, and each other, they may generate new insights not only among themselves, but in the teacher as well.

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Future Directions for Research in Relationship-centered Medical Education

The literature on hidden curricula is increasingly illuminating the premises and processes of the culture of medical education.71 The literature on relationships in medical and adult education similarly illuminates the effects of relationships on learning of explicit curricular content.50,54 We conclude this essay with a call for research that integrates the lessons learned from these 2 lines of inquiry. By investigating the processes of the culture of medical education through the “lens” of student-teacher relationships, medical educators may be able to harness the power of relationships to modify students' adoption of the prevailing premises of the medical culture. In other words, educators need data that fosters an understanding of the relational processes that will help students to gain control over the story that they are enacting. We offer several initial questions for research along these lines: to what extent do positive or negative student teacher relationships mediate students' adoption of the implicit premises of the medical culture? What common themes characterize students' networks of relationships during medical school, and how do these themes impact the professional choices and behaviors of those students? To what extent do the relational behaviors of influential role models shape the relational behaviors of students with current or future patients? What characterizes the inner, unconscious elaborations of students' interactions with their teachers? How are current teacher-student relationships modified by students' internalized relationships with parents or other early emotionally crucial persons? What fundamental differences exist in relationships during the preclinical years as compared with the clinical years, and how do such differences affect the educational approaches used by teachers in these settings?

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Conclusion

Most medical students, at some time in their training, will be told about the parallel meanings of the words “teacher” and “physician.” Most medical students will also be told that “patient education” is a core function of the medical interview. In a sense, we teachers are participating in the formation of not only diagnosticians or problem-solvers, but educators as well. The relationships we form with our students will be key sources of experience that those students will draw upon when they find themselves in the role of teacher with their patients.

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Acknowledgments

The authors would like to acknowledge members of the Baylor College of Medicine Academy of Distinguished Educators for their participation in the brainstorming session that provided the examples of assumptions/messages of the hidden curriculum.

This work was supported by the Relationship-Centered Care Research Initiative, an initiative of the Fetzer Institute, Kalamazoo, Michigan. Dr. Haidet was supported by a career development award from the U.S. Department of Veterans Affairs.

The opinions expressed herein reflect those of the authors and do not necessarily represent the views of the U.S. Department of Veterans Affairs, Baylor College of Medicine, or the University of Oklahoma.

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Not Just For Back-To-School: Teachers Need Help Getting Supplies All Year Long

School has started again and students across the nation have brought in supplies. But it won’t be enough. It’s never enough. Parents could buy everything on a teacher’s wish list and it wouldn’t last a year. And those lists don’t always have everything a teacher needs, either. At some point in the year, the underpaid teacher will inevitably have to replace the supplies themselves.

According to the fifth Annual Teacher Shopping Survey from Agile Education Marketing and SheerID, in 2018 teachers spent an average of $652 of their own money on classroom supplies. This was up 39% from 2017 and was the highest amount since the survey started in 2013. The amount that individual teachers spend is, of course, a range, but at the highest end of this range, one teacher surveyed spent $7000 over the course of the year.

This is going to keep happening if school districts don’t provide the materials teachers really need. Some districts may provide textbooks and instructional materials, but those materials don’t always fit the needs of teachers’ diverse students. If a teacher wants to do a new instructional unit, take a field trip, or provide students with art instruction, they often have to fund the materials themselves.

Since adequately-funded public education sadly seems like a far-off dream, know that there are other ways to help. Certainly having parents continue to buy supplies for their children’s teachers is one way. But there are other ways for people to get supplies for teachers both inside and outside of their local communities.

Donors Choose, started in 2000 by a public high school teacher, gives everyone the opportunity to fund public school teachers’ projects. Thousands of teachers have posted projects on the site. Donors can choose from a variety of projects, from technology to musical instruments to basic school supplies, and ]also donate any amount they want.

AdoptAClassroom.org is another way to help teachers buy supplies. Instead of coming up with specific projects, this site has teacher register for donations. Donors can find specific teachers, give to teachers in their community, or contribute to a larger fund. When teachers receive the money, they have the freedom to decide which classroom supplies to purchase.

Yoobi founder Leffler gives students school supplies

Taking a different approach, Yoobi is a school supply company that is built on a “buy one, give one” model. For every Yoobi item purchased, they give a Yoobi item to a classroom in need. Yoobi was started in 2014 by Ido Leffler, the son of a school teacher, with a mission to give back to teachers. They have now donated free school supplies to over 3.5 million students across the country.

“There’s nothing more important than investing in the development of our students, and teachers shouldn’t have to bear undue responsibility when budget shortfalls or other factors get in the way of providing basic learning tools,” Leffler says.

How A CSR Pilot Program Became A Key Business Imperative At Tyson Foods

As the largest protein company in the U.S., Tyson Foods employs more than 122,000 people. Most of them are front-line workers in our plants and many are immigrants or new Americans. In fact, at some of our plant locations, up to 40 or 50 different countries may be represented under one roof.

Language and cultural barriers, along with varying levels of education and limited access to social resources, have created challenges at home and at work for some of our team members. Things many of us take for granted—like opening a bank account or filling out a form—can be daunting obstacles.

Launching a Workplace Education Pilot

To address some of these challenges, in 2016 Tyson partnered with adult education providers and nonprofits to launch a workplace education pilot in two plants near our corporate headquarters in Springdale, Arkansas. This pilot offered our team members free access to classes in English, high school equivalency, U.S. citizenship, and training on other life skills. To increase accessibility, we offered the classes in our plants immediately before and after shifts, which minimized conflicts around transportation and childcare and provided a trusted, familiar atmosphere in which to learn.

Initially expecting a small percentage of workers to enroll, we were surprised when nearly half the workforce signed up for the program at one of the pilot locations.


Those who enrolled reported the classes allowed them to more fully participate at work, home and in the community. English classes enabled them to help their kids with homework and to better communicate with co-workers and supervisors. One student, who had relocated to the U.S. 20 years before but had never learned English, told us she was able to make a doctor’s appointment by herself for the very first time.

Measuring the ROI

After expanding the pilot and seeing similar degrees of success, we formalized it into a workplace education program called Upward Academy. Our mission is to reduce the impact of social challenges for frontline team members and their families.

We had a feeling that, in addition to marked social improvements, the program might also have other positive impacts on the business. And, as with any business initiative, we needed to prove the return on investment. So, we partnered with the University of Arkansas to conduct ongoing studies to measure Upward Academy’s social and business impacts.

The University performed a Workforce Education Data Analysis. Over a six-month period, they studied a sample of 517 team members enrolled across 16 Arkansas locations, compared to a general pool of similar team members at the same locations.

The results were overwhelmingly positive. From a soft-skills perspective, students reported they felt more independent and better equipped to carry out responsibilities at home and work. They reported increased confidence at work, higher job satisfaction, and increased connection and inclusion in the workplace.

And thanks to our participation in FSG's Talent Rewire Innovation Laband support of the ROI Institute, we were able to calculate the business ROI measuring employee retention. While we were expecting the ROI to be positive, we were pleasantly surprised when it came back at 123 percent. For every dollar invested in our team members, we see a $1.23 return to the company in saved expenses.

Expanding the Program Across Our Footprint

Although our sample study population was comparatively small, we’re encouraged by the results. We’re proud of the progress we’ve made since we launched that first pilot in 2016. Tyson is now offering Upward Academy in 35 locations across five states, and we continue to launch in a new plant every couple of weeks. Around 2,000 team members are currently enrolled in classes, and our adult education partners have logged over 130,000 instructional hours. Tyson’s executive leadership team has made a public commitment to make Upward Academy available to all U.S. team members within the next few years.

We encourage other companies to test similar workplace programs in their businesses. Regardless of the end goal, whether it be improving the quality of life for employees or increasing the bottom line for the business, the benefits are worth the investment.

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