How do you pronounce Yoobi and where does the name come from?
Yoobi is pronounced 'YOU-BE'. Our Co-Founder, Ido Leffler, was thinking of a way to get people excited about what we were about to embark on, and kept going back to the notion of inspiring people to be whoever they want to be…You be the difference. You be great. You be awesome! You be YOU. YOOBI! What better name for a cute, nation-changing toucan?
Why the toucan?
Isn’t he cute and friendly? We introduced a number of characters to our market research board—i.e., a bunch of awesome kids we know. They loved the toucan the most, and how could they not? Thus, Yoobi was born.
Where can I buy Yoobi products?
Yoobi products are currently available at Target stores nationwide, Yoobi.com and Yoobiforbusiness.com.
What are Yoobi business hours?
Yoobi team members are available to help via phone Monday through Friday from 9:00 AM to 5:00 PM PST, except holidays. Otherwise, feel free to email us at customerservice@yoobi.com and a Yoobi team member will be sure to get back to you within 2 business days!
We received a Yoobi Classroom Pack and would like to send our thanks. Where can we mail thank you letters?
We love hearing from students and teachers that we’ve impacted! Please send your letters to: Yoobi HQ 2210 E Maple Ave El Segundo, CA
How can I check the status of my order?
You can easily check the status of your order by emailing us at customerservice@yoobi.com or giving us a ring at 1-855-YOOBI-US. Be sure to have your order number handy!
Why can’t I add an item to my bag?
This occasionally happens when an item is out of stock. Please e-mail customerservice@yoobi.com with the name of the item you are trying to add to your bag so we can double check our inventory availability.
Can I cancel or make any changes to my order?
When you place your order, we pack it up as soon as we can! Because of this, we aren’t able to cancel or make any changes to orders once they are placed.
Are there situations in which Yoobi may suspend or even cancel fulfillment of an order?
Yes, Yoobi reserves the right to suspend or cancel fulfillment of a particular order for any reason, such as suspected unauthorized distribution. Of course, no payments will be retained for cancelled orders.
